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Oportunidad Laboral: Specialist OFR (Freight Forwarding) Presencial Bogota-Colombia

Oportunidad Laboral: Specialist OFR (Freight Forwarding) Presencial Bogota-Colombia

Detalles de la oferta Specialist OFR (Freight Forwarding) Presencial Bogota-Colombia

Cierre tentativo

21 de Enero de 2025

Negocio de la empresa

We offer a full range of logistics services, including parcel delivery, transportation, and supply chain management.

Industria

Transporte

Cargo ofrecido

Specialist OFR (Freight Forwarding)

Línea funcional

Servicio y Atención al Cliente

Cargo Nivel

Profesional (Analista / Ingeniero)

Jornada

Tiempo completo

Renta Variable

0%

Tipo contrato

Plazo indefinido

Idiomas

Español

Inglés

Años experiencia

1 años

Bonos (Sueldos anuales)

0

País

Colombia

Estado/Región/Provincia/Departamento

Distrito Capital de Bogotá

Ciudad/Comuna/Distrito

Bogotá D.C.

Descripción de la empresa

Want to work for a world-class logistics company? With 44,000 passionate people around the globe, we're a market leader with a rich history and big ambitions. We're striving to be the absolute best in our industry, and we're getting there with super-efficient processes, lightning-fast response times, top-notch solutions, and amazing customer service. Check out the exciting career opportunities we have in our different divisions worldwide.

Cultura de la empresa

Our organization is founded on a deep respect for our employees, society, and the environment. This commitment is reflected in our strong team dynamic and the unique international environment in which we operate.

Descripción de la Oferta

The Agent plays a crucial role in ensuring the smooth and efficient management of shipments within their assigned country. This role is dedicated to proactive customer engagement and serves as a bridge between customers and our company network to enhance the customer experience.

Principales funciones

  • Respond to customers consistently and confidently by providing accurate information in areas such as shipment status and tracking, documentation requirements, transit time and prices (through phone calls and emails as required).
  • Ocean operational knowledge covering shipment creation, track and trace and delivery at destination. Follow up with DGF operations for booking/schedule/pre-alerts. Validate and share details with the customer. Record any customer complaints; solves customer complaints or assigns tasks to other functions.
  • Enhance service experience in our company by exercising professionalism and empathy when dealing with each individual customer's varying needs and demands.
  • Effectively communicates with our Network colleagues with focus on stressing a sense of urgency on behalf of the customer. Exception coordination/resolution with DGF operations & simultaneously send proactive updates to the customer. Well versed with Freight forwarding terms specially incoterms and ways to connect locally to offer best solution to end customer.
  • Meet all commitments to the customers in terms of follow-up/ongoing communication. Accept customer requests for quotations and send them to the Quotations team for processing. Passes on leads to Sales.

Estudios necesarios

Professionals in industrial engineering, international business, or related fields.

Conocimientos necesarios

  • Excellent verbal and written communication skills & business skills in English and Spanish.
  • Customer service and communication skills.
  • Desirable to know Portuguese.

Habilidades necesarias

  • Teamwork and autonomy.

Experiencia

  • Minimum of 1 year in Freight Forwarding.

Beneficios

  • Performance bonus up to 13% of salary.
  • Food Allowance.

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